{"xsrfToken":"ceaa09bdac22cd45a37fa3628ad972de4bdcc582_lout","branding":{"id":"17","key":"aut","name":"Tactileo User Assistance","portalBaseUrl":"/servicedesk/customer/portal/17","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/17/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#789e19","headerLinkHoverBGColor":"#789e19","headerBadgeColor":"#789e19"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e56fb539-af8f-4aa6-94c9-db03d9fa1f70/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGIzN2Y5Mi1jMjE4LTQ5NGUtYTA3NC02ZDEzZmU2ZmMyMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU1NmZiNTM5LWFmOGYtNGFhNi05NGM5LWRiMDNkOWZhMWY3MCI6WyJyZWFkIl19LCJleHAiOjE3MjU4NjIyNDksIm5iZiI6MTcyNTg2MTY0OX0.fZ-Nf1p0kRKfbdEVq56bQdpp5XuAITbUnXVDlDFENn4&client=b4b37f92-c218-494e-a074-6d13fe6fc227&mode=fit","logoId":"e56fb539-af8f-4aa6-94c9-db03d9fa1f70","isLogoAvailable":true,"helpCenterTitle":"Bienvenue dans votre centre de support","sharedPortalName":"Centre de support MASKOTT","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans votre centre de support","sharedPortalName":"Centre de support MASKOTT","localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"en-GB","portalThemeColor":"#002622","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/dca4efa3-298f-4f30-87d2-090ceb7a5fbf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGIzN2Y5Mi1jMjE4LTQ5NGUtYTA3NC02ZDEzZmU2ZmMyMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRjYTRlZmEzLTI5OGYtNGYzMC04N2QyLTA5MGNlYjdhNWZiZiI6WyJyZWFkIl19LCJleHAiOjE3MjU4NjIyNDksIm5iZiI6MTcyNTg2MTY0OX0.haX_W4-zgnnmNUsgNSofMjvy9E0VJMQkFKdtvop_tgs&client=b4b37f92-c218-494e-a074-6d13fe6fc227&height=300&mode=fit","bannerMediaApiFileId":"dca4efa3-298f-4f30-87d2-090ceb7a5fbf","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"17","key":"aut","projectId":10826,"serviceDeskId":17,"name":"Tactileo User Assistance","description":"<p>Welcome to the Tactileo user assistance website. You can submit a support request using the options provided. Our support team is at your disposal for any questions you may have.</p>","portalBaseUrl":"/servicedesk/customer/portal/17","onlyPortal":false,"reqTypes":[{"id":"10555","name":"Support","descriptionHtml":"<p>Our team is here to help you. Descriptive questions help our team discover and answer your question.</p>","callToAction":"Support","introHtml":"<p>Vous souhaitez obtenir une assistance sur l'utilisation de notre plateforme.</p>","icon":12035,"iconUrl":"https://maskott.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/12035","groups":[55],"key":""},{"id":"10559","name":"Incorrect content","descriptionHtml":"<p>Our team is here to help you. Descriptive questions help our team discover and answer your question.</p>","callToAction":"Incorrect content","introHtml":"<p>You want to report a mistake in a collection.</p>","icon":10308,"iconUrl":"https://maskott.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[55],"key":""},{"id":"10558","name":"Illegal content","descriptionHtml":"<p>Our team is here to help you. Descriptive questions help our team discover and answer your question.</p>","callToAction":"Illegal content","introHtml":"<p>You wish to report content that is prohibited by law or that does not seem to be suitable with the purpose of the platform.</p>","icon":10303,"iconUrl":"https://maskott.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[55],"key":""},{"id":"10691","name":"Demande d'information complémentaire / Demande commerciale","descriptionHtml":"","callToAction":"Demande d'information complémentaire / Demande commerciale","introHtml":"","icon":10315,"iconUrl":"https://maskott.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10315","groups":[55],"key":""},{"id":"10557","name":"Personal Data","descriptionHtml":"<p>Our team is here to help you. Descriptive questions help our team discover and answer your question.</p>","callToAction":"Personal Data","introHtml":"<p>You wish to apply your right of access, rectification, deletion (\"right to forget\") or portability.</p>","icon":10323,"iconUrl":"https://maskott.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[55],"key":""},{"id":"10556","name":"Suggestion","descriptionHtml":"<p>Our team is here to help you. Descriptive questions help our team discover and answer your question.</p>","callToAction":"Suggestion","introHtml":"<p>You wish to make a suggestion to improve Tactileo.</p>","icon":10322,"iconUrl":"https://maskott.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[55],"key":""},{"id":"10718","name":"Récupération de mes ressources","descriptionHtml":"<p>Ce formulaire vous permet de demander la migration des ressources créées précédemment vers votre utilisateur actuel.</p>","callToAction":"Récupération de mes ressources","introHtml":"<p>Vos ressources sont toujours conservées sauf suppression par vous-même. <br> Elles sont associées à votre identifiant GAR mais celui-ci peut changer, dans ce cas nous devons procéder à la migration vers votre nouvel identifiant.</p>","icon":10311,"iconUrl":"https://maskott.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[55],"key":""}],"reqGroups":[{"id":55,"name":"General"}],"orderMapping":{"55":[10555,10556,10557,10558,10559,10691,10718]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"341f5e32-62fb-3310-9289-cf6a833757f5","appLinkName":"System Confluence","appLinkUrl":"https://maskott.atlassian.net/wiki","spaceKey":"SUPTECH","spaceName":"supportcenter","spaceUrl":"https://maskott.atlassian.net/wiki/spaces/SUPTECH","isServer":false},"labels":[],"projectKey":"AUT","serviceDeskId":17,"kbLinkDomainURLs":["https://maskott.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":17,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AUT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGIzN2Y5Mi1jMjE4LTQ5NGUtYTA3NC02ZDEzZmU2ZmMyMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDgyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MjU4NjI4NDksIm5iZiI6MTcyNTg2MTY0OX0.-7T4M0sK-v12LwITiK7OEPjqLx9ErFSK2OSrr6pKw3M","targetCollection":"upload-project-10826","endpointUrl":"https://api.media.atlassian.com","clientId":"b4b37f92-c218-494e-a074-6d13fe6fc227","tokenDurationInMins":20}},"sharedPortal":{"name":"Centre de support MASKOTT","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://maskott.atlassian.net/wiki","kbLinkDomainURLs":["https://maskott.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=maskott","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ceaa09bdac22cd45a37fa3628ad972de4bdcc582_lout","baseUrl":"https://maskott.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://maskott.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b4b37f92-c218-494e-a074-6d13fe6fc227","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a4ea25abd61e43eaab778078475b6ec2","siteDefaultLanguageTag":"fr-FR","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"anonymousEnabled":true,"requestIntroEnabled":true}